General
Gadget Flip – what do we do?
We offer a platform for you to sell your previously loved electronic devices in an easy, convenient and risk-free manner. We understand that selling on online marketplaces can be daunting and is not for everyone. We provide an alternate choice and strive to ensure that our service alleviates the inconvenience and risks involved whilst still offering fair value for your device. Every Gadget Flip trade-in is handled in a streamlined manner with constant updates throughout the process.
What do we do with your devices?
Every device received is thoroughly tested and graded. We then input it into our system along with any notations specific to it. A good majority of the devices we receive end up being resold as-is. Some devices are repaired and re-sold and some end up being sold for parts.
Why should I trust Gadget Flip with my device?
Due to the unique reverse nature of our business, there aren’t many prepackaged solutions available to easily and quickly get going. We have invested considerable amount of time and money into the design and development of our website along with our warehouse operations to be competitive in this industry. We are in this business for the long haul and it would be a poor business decision to risk losing all of this for small short term gains. We recommend researching our reviews on Google and visiting our Better Business Bureau page to verify our A rating.
How does it work?
You can download your free shipping label at checkout, or from the subsequent trade-in quote e-mail that will be sent to the e-mail address you provided.
If you’ve requested for shipping materials, they should be on their way (your shipping label will be included), once received and your device has been prepped and packaged – you’re ready to ship out!
Quote/Offer
How do I determine if my phone is Unlocked?
Since we pay more for unlocked phones, the absolute sure way to confirm that your phone is unlocked is to call your service provider. If it’s not, ask them if they can unlock it before you trade it in and submit your device as unlocked.
How can I accurately “Grade” my device condition?
Our grading guideline is quite self-explanatory and easy to use. However, if you’re unsure, just select the condition that you feel best describes your device. If we feel the need to adjust, we will let you know.
Does the trade-in quote expire?
Yes, your device must be shipped within 14 days of the date of your trade-in.
Why is an offer amended?
An offer is amended after the device goes through the inspection process and is found not to match the device specifics that were selected by the customer.
Shipping
Is my package insured?
All packages are insured by the carrier up to $100 against theft or accidental damage. You are highly encouraged to buy additional insurance, especially if your devices are worth more. Gadget Flip cannot be held liable for any theft or accidental damage that occurs in transit.
How do I get a shipping label and materials?
When you complete the trade-in quote process and checkout, you will have the option to select between requesting just a shipping label or a shipping label with shipping materials. You can download the shipping label at checkout or from the trade-in quote summary confirmation e-mail that will be sent to you once you complete checkout. Alternatively, you can wait for your shipping label to arrive with your shipping materials, if you requested for them.
Should I send along my SIM card?
No, we do not need your SIM card for the inspection process. You can go ahead and remove it. If however, you have forgotten to remove your SIM card, we will ensure that we dispose it as part of the inspection process.
Should I send along my box/accessories?
The only items that you should send along with your phone are the ones that you included when generating the quote. We generally only pay for original new/sealed accessories and unfortunately are unable to accept/pay/save or return any accessories you may include with your device that are not part of the trade in quote.
Inspection
How are the devices inspected?
Your device(s) are inspected by our inspection specialists to confirm if all the product attributes selected ex: model, carrier, capacity, condition match the device(s) received. If they are, your trade-in quote is accepted and your payment will be processed per the preferred payment method selected. If there is a discrepancy found, an amended quote will be sent to you, waiting for your approval.
All devices undergo numerous checks such as the authenticity of the device and if the device shows up as financed/lost/stolen. Devices are also checked for water damage and battery life.
Do you open devices for repair?
We do not open or repair any customer devices. They are our customer’s property until we have bought them.
What happens to my personal data on my devices?
If you have not already reset the device(s) as recommended before you sent them to us, rest assured that all your personal data is wiped as part of the inspection process once it arrives at our facility.
Why is an offer amended?
An offer is amended after the device goes through the inspection process and is found not to match the device specifics that were selected by the customer.
